HOME OF THE GUARANTEED LOWEST WHOLESALE PRICES ON CRAYONS & PLACEMATS ON THE INTERNET

If you have questions, feel free to call us at 800-276-6123 or use our RAPID RESPONSE form

Frequently Asked Questions: 1. What is your low price guarantee, exactly? 2. Is it secure to order from this site? 3. Do you keep my personal information? 4. Do you sell or trade any of my information? 5. When will my credit card be charged? 6. Has my order been shipped? 7. How do I track my order? 8. I forgot my account password. How do I retrieve it? 9. What is your return policy? 10. How do I find a product? 11. How do I navigate through the site? 12. How can I get information about your company? 13. Do you ship to Canada, Great Britain, Alaska, and Hawaii? 14. How do I contact you? Answers 1. Quite simply, the Crayon Queen has ruled that you shall receive the lowest price on the market.  If you can find a like item (crayons of good quality, standard full size 9cm in length, 0.8cm in diameter) for less cost we will beat it!  Use the contact us form to tell us about the deal before purchasing so we can verify the new price for you.  2. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption. 3. Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us. 4. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy. 5. Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved. 6. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order. 7. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order. 8. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order. 9. Our return policy is available on the Terms of Sale agreement. 10. There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed. 11. There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products. 12. Information about Crayon Queen is available on the About Us page. 13. Yes we do!  Just not for free.  When you go through the checkout process you'll be presented with shipping options.  Just skip over the one that is for the US48 states and pick the method that works for you!  14. The Crayon Queen contact information is provided on our Contact Page.